Ask What do you do when a client leaves a Upwork review that contradicts what they told you privately?

[Brendan]

Sometimes a client will tell you that they love your work in the chat but then leave a bad rating on your public profile. This is very confusing and can really hurt your reputation since other potential employers look at those stars before hiring you. It feels unfair when the private feedback and the public review do not match at all. If a client ever gave you a low score after praising your work, how did you handle the situation with Upwork support?

 

[Edward22]

Nobody talks about how this affects the next proposal you write. After a review like that you second guess everything, over-explain your process, add disclaimers. The damage is not just the star rating. It changes how you present yourself going forward and that part takes time to fix.

 

[SuperAffiliateX]

I must be honest with you there is nothing you can do to change the negative review dropped by the client. You simply have to move on there's no way you're going to have perfect reviews and ratings on freelance marketplace. You will definitely have some client who are not satisfied no matter what you do for them.