Ask Is it common for shops to ignore the power of a good thank you message?

[Dominic87]

Many shops focus so much on getting new buyers that they forget a simple thank you after a purchase can quietly build a stronger bond with that buyer. A short and honest thank you message, sent at the right time, often makes a buyer feel seen and valued rather than treated like just another sale. This small habit is often missing from many shops that would otherwise seem professional. Why do so many shops overlook something as simple as a thank you message?