One bad review appearing first in search can hurt a shop, but there are ways to improve the situation. The shop should reply politely, explain any solution offered, and keep asking happy customers to leave honest reviews. More recent and positive reviews can help show a fair picture of the business over time. Do you think many good reviews can reduce the effect of one bad review?
Ask What should a shop do when one bad review keeps showing up first in search?
- Thread starter Brajet
- Start date
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