Ask Should Upwork listen more carefully to freelancer feedback?

[Edward22]

Freelancers often share their concerns about fees, policies, and platform changes, yet many feel these opinions rarely lead to any real action from Upwork. Some changes seem to happen without explanation, leaving freelancers to adjust without being part of the decision process. A platform this large depends on the people using it daily, and their feedback should carry weight in decisions. Do you think Upwork listens enough to freelancer feedback, or does it work in one direction?

 

[SuperAffiliateX]

I believe the freelance platform needs to listen to all parties involved in the business. Freelance can also offer an insight that can improve the efficiency the platform. The freelance clients can also have something good to say about the platform that will help everyone involved in the business. I believe this is how we collectively build a good community for everyone