Ask Should Upwork focus more on freelancer satisfaction than investor expectations?

[Edward22]

It seems like Upwork has been paying more attention to investor targets and quarterly growth than to how freelancers actually feel about using the platform. Every new fee change or policy update appears to focus on boosting numbers rather than improving the daily experience of the people doing the actual work. This makes some freelancers feel like they matter less than the company's business goals. Should Upwork put more effort into freelancer satisfaction instead of chasing investor expectations?

 

[SuperAffiliateX]

They are a big company and it is the investors money that is keeping them going in the business so they are going to focus on satisfying the investors more than the freelance. Without investors, it would be very hard for those platforms the raise money to expand the business. And when that happens, they will focus on return on the investment