Many buyers feel more at ease when they know a real person is replying to their messages instead of a bot giving the same answers over and over. It shows the brand cares enough to listen and solve problems properly. Automated replies can feel cold, especially when the question is not a simple one. Real staff can explain things better and calm a worried buyer faster. Does this really build more trust, or do buyers not notice the difference?
Ask Is it true that buyers trust a brand more if real staff answer chats?
- Thread starter Newman
- Start date
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