Ask How to handle membership subscribers who forget their subscription details?

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I'm struggling with something. Some members forget their login details. This causes frustration and support requests. I want to streamline the process. I tried a basic "forgot password" feature. It works, but it's not ideal. Members still struggle to remember usernames. I think there is a better way to handle this. I want to make it easier for everyone. What are some good strategies to handle membership subscribers who forget their subscription details?