Ask How do you decide whether a client complaint is valid or just a way to avoid paying the full amount?

[Edward22]

Not every client complaint means you did something wrong. Sometimes clients raise concerns about the work close to the payment date, and it starts to feel less like genuine feedback and more like an excuse to reduce what they owe you. At the same time, you do not want to dismiss every complaint because some of them are real and worth fixing. It can be hard to tell the difference in the moment. How do you figure out when a complaint deserves a revision and when it is time to stand your ground on payment?