Handling messages depends on how many you receive and how urgent they usually are. Responding personally builds trust because people feel heard. However, when messages come in all day, it becomes hard to answer each one quickly. Auto replies help people feel acknowledged while they wait for a real answer. A simple message that explains when they can expect a reply can reduce stress for both sides. You can still give personal responses once you are available, but the auto reply keeps things running smoothly. Finding a mix of both often works well. What do you think?