Ask Should BMF.io still permit full company membership after clients skip a hidden onboarding step?

[Dean101]

If users miss something because it isn't clearly surfaced, the fault leans toward design, not behavior. Observing where clients drop off or bypass steps reveals friction points that should be fixed, not ignored. However, granting full access without correction may weaken process integrity or compliance requirements. A balanced approach is to permit temporary access while prompting completion through clear reminders or guided re-entry. Tracking how often this step is skipped, and why, can inform better onboarding design.

 

[Mandela]

A better option may be allowing the membership to stay active for a short period while sending clear warnings about the missing onboarding step. Many people miss small instructions online very easily, so giving extra time could help reduce unnecessary problems between the platform and clients.