Ask Is it true that businesses lose customer trust when their marketing feels overly automated?

[Dominic87]

Customers can usually tell when a message feels robotic instead of genuine, and that often creates distance instead of connection. Automated replies and generic messages might save time, but they can make a business feel distant and less caring. People want to feel like they are talking to someone who understands their situation, not just receiving a copied response. Trust builds slowly and breaks quickly. Do you think automation helps or hurts customer relationships in the long run?