Many a time, there may be issue of broken trust. Freelancers may unintentionally disappoint the clients. If this happens, there should be a way that it should be settled. For instance, the freelancers should genuinely apologize to the clients. And promise never to do that again. There are many things that can cause this which may be intentional or unintentional. Wat else do you think can be done to rebuild the trust that has been broken?