I have been running an online store for a few months and I feel a little confused about how the checkout process affects sales. I started by setting up a simple checkout to see how customers would respond.
I have tried adding guest checkout, reducing form fields, and testing different payment options. I tracked how many people completed their orders and noticed that some left before finishing. I also experimented with small design changes.
I keep thinking about customer drop-offs. How many steps should an ideal checkout process have to maximize conversion?
I have tried adding guest checkout, reducing form fields, and testing different payment options. I tracked how many people completed their orders and noticed that some left before finishing. I also experimented with small design changes.
I keep thinking about customer drop-offs. How many steps should an ideal checkout process have to maximize conversion?