Ask How important is a Facebook group or forum for a growing brand today?

[Brajet]

A group or forum gives a brand a place where customers can ask questions and get quick answers without waiting for social media replies. It also lets people share their own experience with the product, which builds more trust than any advert. Many small brands rely on this kind of space to keep customers close and informed. Do you think a growing brand can survive today without having a proper space where customers can gather and talk?