Ask How do freelance platforms handle disputes when both the client and freelancer are blaming each other?

[Brendan]

It is common for a freelancer and a client to disagree on whether a job was done correctly. When money is involved, these arguments can become very heated and difficult to resolve alone. Usually, the platform will step in to act as a judge to decide who is right and who is wrong. I am curious about the steps they take to look at the evidence provided by both sides. What happens if the platform cannot decide? Do they just split the money between the two people?