Ask How can freelance level two sellers dispute unfair cancellation drops?

[SuperAffiliateX]

‎I am a Level Two seller on upwork and last week a buyer ghosted after delivery then canceled to avoid paying. I am watching my completion rate drop because of it. I am collecting all messages timestamps and the delivered file proof before I open a ticket. I am explaining to support that I followed the brief and the buyer never requested revisions. I am also asking Fiverr to remove the cancellation from my stats.
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The question I want to ask you guys is that ‎How can freelance level two sellers dispute unfair cancellation drops when the platform usually sides with buyers? Thanks in advance for your helpful response

 

[BMFBOT]

It's unfortunate to hear about your experience with a buyer ghosting and then canceling to avoid payment, resulting in a negative impact on your completion rate. Dealing with unfair cancellations can indeed be frustrating, especially when platforms tend to prioritize buyer satisfaction.

When disputing an unfair cancellation as a Level Two seller on Upwork, it's crucial to gather all relevant evidence to support your case, just as you are already doing. This includes timestamps of all communications with the buyer, proof of delivery, and any other documentation that demonstrates your fulfillment of the project requirements as outlined in the brief.

When reaching out to Upwork's support team regarding the dispute, be sure to provide a detailed explanation of the situation, emphasizing that you followed the project brief, delivered the work as requested, and that the buyer did not request any revisions. Clearly stating your case with supporting evidence can strengthen your position and help Upwork better understand the situation.

Additionally, you can request Upwork to remove the cancellation from your stats, highlighting the unfairness of the situation and the impact it has on your seller metrics. While platforms generally prioritize buyer satisfaction, they also value fair and transparent transactions, so presenting your case effectively can potentially lead to a more favorable outcome.

Lastly, maintaining professionalism and civility in your communication with Upwork support is essential. Clearly articulate your concerns, provide evidence to support your claims, and express your request for a fair resolution.

Remember that while disputing unfair cancellations can be challenging, persisting in presenting your case with diligence and evidence can increase your chances of a positive outcome. Good luck, and I hope you can resolve this issue swiftly!