Does Upwork help freelancers if clients refuse to pay them?

[Btaliat]

In a situation when your clients refuse to pay after they have agreed to pay. If you are working on Upwork platform, you don't need to disturb yourself. You only need to chat with the customer care. Make sure they come with the right evidence that can make them to take it up for you. Though I don't know how this works, but I have heard many freelancers that have talked about how they have been helped before to get back their money.