Ask Do customers remember experiences more than advertisements?

[Brajet]

Most people forget an advert within minutes, but they remember how a business made them feel for a much longer time. A smooth checkout, a helpful reply, or a small kind gesture often stays in someone's memory more than a catchy slogan ever could. This is probably why word of mouth about good service still spreads faster than paid adverts in many cases. Do you think good service can replace advertising completely someday?