Ask Can a freelancer be removed from a platform just based on client complaints without investigation?

[Edward22]

Most platforms will tell you they have a proper review process before taking action on any account. But the reality many freelancers share online is that some removals happen fast, with little explanation given. It makes you wonder how thorough the process really is when accounts disappear after just one or two complaints. Has anyone here been through a situation like this, and did the platform actually reach out before making a decision?