I feel a bit confused about setting clear return rules. I sell both fragile and non-fragile items in my online store and I am trying to figure out the right approach for each.
I already created a simple return policy that covers all products. I also mentioned time limits and basic conditions for eligibility. Still, I keep thinking fragile items may need special attention because of the risks during shipping.
Some customers return damaged products while others request returns for reasons unrelated to damage. How should return policies differ for fragile products compared to non-fragile items?
I already created a simple return policy that covers all products. I also mentioned time limits and basic conditions for eligibility. Still, I keep thinking fragile items may need special attention because of the risks during shipping.
Some customers return damaged products while others request returns for reasons unrelated to damage. How should return policies differ for fragile products compared to non-fragile items?